Lynne has over 20 years experience in customer experience and retention. An innovative and customer-focused professional, as a Contracts Administrator she drives operational efficiency by maintaining strong relationships with stakeholders. Her passion lies in delivering exceptional customer experiences in every situation.

In her role as Contracts Administrator, Lynne is adept at developing and implementing effective business strategies, programs and initiatives. Her keen eye for detail and analytical skills enable her to transform businesses and enhance the overall customer experience. She thrives in rapidly changing environments, working collaboratively with internal and external partners to achieve outstanding results.

Leveraging her extensive experience, Lynne is dedicated to helping Specialised Management Group drive customer loyalty, retention and advocacy through innovative strategies and personalised solutions.